Shipping & Delivery
Shipping & Delivery Policy
Last Updated: November 3, 2026
Thank you for shopping with Kordeth.
Kordeth is operated by ANKIE INDUSTRIES LIMITED, a company registered in Hong Kong.
This policy explains our order processing, shipping, delivery, tracking, customs, and delivery-problem procedures.
1. Order Processing
After successful payment, orders enter our processing and fulfillment workflow.
Processing may include:
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Payment verification
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Fraud and security screening
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Product availability confirmation
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Order preparation
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Fulfillment instructions
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Carrier arrangement
Processing time may vary according to order volume, product availability, holidays, security checks, and other operational circumstances.
The estimated delivery information shown at checkout, in an order confirmation, or in a shipping confirmation should be treated as the most current estimate available for that order.
2. Fulfillment Locations
Orders may be fulfilled through our suppliers, logistics providers, or fulfillment partners in different locations.
The fulfillment location used for a particular order may depend on:
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Product availability
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Inventory location
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Delivery destination
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Shipping method
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Operational requirements
A product does not necessarily ship from the registered office of ANKIE INDUSTRIES LIMITED.
3. Shipping Destinations
We ship only to destinations supported by our checkout system.
If a country, region, or address cannot be selected or accepted at checkout, delivery may not be available to that destination.
Shipping availability may change.
4. Shipping Charges
Applicable shipping charges are displayed before the customer completes checkout.
Shipping costs may depend on:
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Destination
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Shipping method
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Product
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Order size
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Promotional eligibility
We do not intentionally add undisclosed mandatory shipping charges after checkout.
5. Estimated Delivery
Estimated delivery times may vary according to:
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Destination
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Shipping service
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Customs clearance
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Carrier performance
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Public holidays
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Weather
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High-volume periods
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Events outside reasonable operational control
Unless expressly stated as guaranteed, delivery estimates are estimates and not guaranteed arrival dates.
Where tracking is available, customers should use tracking updates as the most current information concerning shipment progress.
6. Tracking
Where carrier tracking is available, tracking details may be provided by email or through the applicable order status page.
Tracking information may take time to become active after shipment information is created.
If tracking does not update for an extended period or appears incorrect, contact:
7. Multiple Shipments
Products in the same order may occasionally be fulfilled separately.
As a result:
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Products may arrive in more than one package
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Packages may have different tracking numbers
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Packages may arrive on different dates
Customers will not be charged an additional shipping fee solely because we choose to split fulfillment, unless an additional charge was clearly disclosed and agreed during checkout.
8. Customs and Import Charges
International orders may be subject to:
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Import duties
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Customs charges
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Local taxes
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Administrative fees
Where such charges are not expressly included in the checkout total, they may be collected separately by local authorities or service providers.
Customs rules vary by destination.
9. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
If you discover an error after ordering, contact:
as soon as possible.
We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed once fulfillment or shipment has progressed.
10. Delayed Shipments
Shipping delays can occur because of:
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Carrier disruptions
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Customs inspections
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Weather
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Holidays
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High parcel volumes
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Address problems
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Events outside reasonable control
If your shipment appears materially delayed, contact us so that we can investigate.
Mandatory consumer rights relating to delayed delivery remain unaffected.
11. Lost Packages
If tracking indicates that a package may be lost, contact:
Please provide:
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Order number
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Delivery address
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Relevant tracking information
We may investigate with the carrier or fulfillment provider.
Where goods are confirmed lost and we remain responsible under applicable law, we will provide an appropriate remedy, which may include replacement or refund.
12. Packages Marked Delivered
If tracking shows “delivered” but you cannot locate your package:
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Check the delivery location.
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Check with household members or building staff.
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Check any carrier delivery photograph or notice.
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Contact the carrier where appropriate.
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Contact support@kordeth.com if the package remains missing.
We will provide reasonable assistance with delivery investigations.
13. Damaged Packages
If a product arrives damaged, contact:
as soon as reasonably possible.
Provide your order number and photographs of:
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The damaged product
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Packaging
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Shipping label where relevant
We will assess the issue and provide the remedy required by applicable law and our Return & Refund Policy.
14. Cancellations
Contact support@kordeth.com promptly if you wish to cancel an order.
We will make reasonable efforts to accommodate cancellation requests before fulfillment or dispatch.
Once a shipment has progressed, cancellation may no longer be possible and the return process may apply.
Mandatory cancellation rights remain unaffected.
15. Returns
Do not send products to the registered business address of ANKIE INDUSTRIES LIMITED unless our customer support team specifically instructs you to do so.
Return instructions and the applicable return destination will be provided after a return request is approved.
Please review our Return & Refund Policy.
16. Contact Information
Kordeth Customer Support
Email: support@kordeth.com
Website: https://kordeth.com
Operated by: ANKIE INDUSTRIES LIMITED
ROOM 2006-8, 20/F, HO LIK CENTRE
66A SHA TSUI ROAD
TSUEN WAN, HONG KONG