Return & Refund Policy
Return & Refund Policy
Last Updated: November 3, 2026
Kordeth wants customers to have a clear and fair process for returns, damaged items, incorrect products, and refunds.
This policy applies to purchases made through https://kordeth.com.
1. 30-Day Return Period
You may request an eligible return within 30 calendar days after receiving your order.
To start a return, contact:
before sending any product.
This voluntary return policy is in addition to any mandatory rights available under applicable consumer protection law.
2. Eligibility for Change-of-Mind Returns
For change-of-mind returns, products should generally be:
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Unused
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Unworn where applicable
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Undamaged by the customer
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In original condition
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In original packaging where reasonably possible
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Accompanied by proof of purchase
3. Cosmetics and Hygiene Restrictions
Because Kordeth sells cosmetics and personal care products, certain opened or used products may not be eligible for a change-of-mind return for hygiene and safety reasons.
Any hygiene restriction does not remove your statutory rights where a product is:
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Defective
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Damaged
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Unsafe
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Incorrectly supplied
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Materially different from its description
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Otherwise nonconforming
If you are unsure whether your product is eligible, contact us before returning it.
4. How to Request a Return
To request a return, email:
Include:
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Your order number
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Name used for the order
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Product you wish to return
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Reason for the request
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Photographs where relevant
Our support team will review your request and provide instructions.
5. Return Authorization
Please do not send a product back before receiving return instructions.
Return destinations may vary based on:
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Product
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Fulfillment provider
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Customer location
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Reason for return
The registered office of ANKIE INDUSTRIES LIMITED is not automatically a returns warehouse.
Do not send goods to our Hong Kong registered business address unless we specifically authorize that destination.
6. Return Shipping Costs
For change-of-mind returns, responsibility for return shipping costs will be communicated when your return is authorized and will be handled according to the conditions disclosed to you and applicable law.
If a product is defective, damaged, incorrect, or otherwise nonconforming, we will cover costs where required by applicable law.
Do not purchase expensive or unusual return shipping services unless approved by our support team.
7. Damaged or Defective Products
Inspect your order after delivery.
If you receive a damaged or defective product, contact:
as soon as reasonably possible.
Please provide:
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Order number
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Description of the issue
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Clear photographs where available
Depending on the circumstances, we may provide:
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Replacement
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Refund
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Other legally required remedy
8. Incorrect Products
If you receive a product different from the item ordered, contact us promptly.
Include:
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Order number
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Product received
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Product expected
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Photographs where appropriate
We will investigate and provide an appropriate remedy.
9. Missing Items
If part of your order is missing, first check whether the order was split into multiple shipments.
If an item remains missing, contact:
We will review the fulfillment and tracking information.
10. Orders Not Delivered
If an order is confirmed lost or otherwise not delivered in accordance with our obligations, we will provide the remedy required by applicable law, which may include replacement or refund.
11. Refund Processing
Once a refund is approved, we will initiate it as promptly as reasonably practicable.
Refunds will generally be issued to the original payment method unless another method is required or agreed.
The time required for a refund to appear in your account depends on the relevant payment processor and financial institution.
12. Original Shipping Charges
For change-of-mind returns, original shipping charges are generally not refundable unless:
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The applicable offer stated otherwise
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The product was defective or incorrect
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Applicable law requires reimbursement
Mandatory statutory rights remain unaffected.
13. Exchanges
If you want to exchange an eligible product, contact:
Exchange availability depends on inventory and return eligibility.
Where a requested replacement is unavailable, we may offer a refund or another appropriate solution.
14. Order Cancellation
Contact us as soon as possible if you want to cancel an order.
We will make reasonable efforts to stop orders before fulfillment or shipment.
Once fulfillment has progressed, cancellation may not be possible and a return may be required.
Nothing in this policy limits statutory cancellation rights.
15. Promotional Purchases
Where a product was purchased using a discount or promotion, any refund will generally reflect the amount actually paid for the returned item.
Promotional terms do not override mandatory consumer rights.
16. Refund Disputes
If you believe an approved refund has not been received, contact:
Please provide your order number and relevant refund information.
You may also contact your bank or payment provider regarding processing status or any rights available through the payment service.
17. Consumer Rights
Nothing in this policy excludes or limits mandatory consumer rights concerning:
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Faulty products
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Unsafe products
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Misdescribed products
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Incorrectly supplied products
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Non-delivery
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Mandatory cancellation rights
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Mandatory refund rights
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Other statutory remedies
Where mandatory law provides more favorable rights, those rights prevail.
18. Contact Information
For returns, refunds, exchanges, or order issues:
Kordeth Customer Support
Email: support@kordeth.com
Website: https://kordeth.com
Legal Business Name: ANKIE INDUSTRIES LIMITED
ROOM 2006-8, 20/F, HO LIK CENTRE
66A SHA TSUI ROAD
TSUEN WAN, HONG KONG