FAQs

Frequently Asked Questions

  1. Who operates Kordeth?

Kordeth is owned and operated by ANKIE INDUSTRIES LIMITED, a company registered in Hong Kong.

Our registered office is:
Room 2006-8, Ho Lik Centre, No. 66A Sha Tsui Road, Tsuen Wan, N.T., Hong Kong.

  1. How long does order processing take?

Orders are normally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

  1. How long does delivery take?

After dispatch, estimated transit times are:
• United States and Canada: 7–12 business days
• United Kingdom and supported European destinations: 7–12 business days
• Australia and other supported destinations: 8–15 business days

These estimates exclude order-processing time. Please see our Shipping & Delivery page for details.

  1. How much does shipping cost?

Available shipping methods and charges are shown at checkout before payment. Please review our Shipping & Delivery page for additional information about rates, duties, and taxes.

  1. Can I change or cancel an order?

Please email support@kordeth.com as soon as possible, preferably within 12 hours after placing your order.

We will try to help, but changes and cancellations are not guaranteed once fulfillment begins. If your order has shipped, our return policy will apply.

  1. Can I return a cosmetic product after trying it?

Opened or used cosmetics are not eligible for change-of-mind returns.

Eligible unused, unopened items may be returned under our 30-day Return & Refund Policy. This does not limit your rights concerning damaged, defective, incorrect, or non-conforming goods.

  1. How do I request a return?

Email support@kordeth.com with your order number and the reason for your request. Please wait for return instructions before sending an item.

Do not send returns to our Hong Kong registered office.

  1. Who pays for return shipping?

Return shipping responsibility depends on the reason for the return. Please review the “Return Shipping and Other Charges” section of our Return & Refund Policy.

For verified damaged, defective, or incorrect items, we cover any required return shipping costs.

  1. When will I receive my refund?

After an eligible return has been received, inspected, and approved, we issue the applicable refund to the original payment method within 5–10 business days.

Your bank or payment provider may take additional time to post it.

  1. What should I do if an item arrives damaged or incorrect?

Contact support@kordeth.com promptly with your order number and photos, if available. We will review the issue and arrange an appropriate resolution.

  1. What payment methods do you accept?

The payment methods currently available for your order are displayed at checkout.

  1. How do I contact customer support?

Email support@kordeth.com.

Our support hours are Monday–Friday, 9:00 AM–6:00 PM (Hong Kong Time, GMT+8), excluding public holidays. We aim to respond within two business days.